Visible review status
Only approved caregivers with current recorded credentials and screening appear in the available-caregiver directory.
TRUST & SAFETY
Trust should be visible, not assumed.
Care Now is being built with clearer profiles, responsible information sharing, and Care Now oversight at the center of the experience.
Care Now oversight
Review status, platform support, and clearer expectations for both sides.
Keep private details out of public requestsTHE TRUST LAYER
Clarity at every important moment.
Care Now separates what should be public, what should be private, and what should be reviewed.
Clear profile information
Families can review offered services, experience, availability, and general location before reaching out.
Private credential files
Credential uploads are private. Files can be accessed only by their owner and authorized Care Now reviewers.
Arrival accountability
Both participants confirm arrival and completion. Reports of lateness, no-shows, and poor service are reviewed by Care Now. Following review, confirmed incidents may reduce the rating: a no-show by 0.5 stars, lateness by 0.1, or poor service by 0.3. A report alone does not change the rating. No financial penalty applies.
BEFORE A PROFILE GOES LIVE
Documents. Screening. A human decision.
Our onboarding review covers government-issued photo ID, a mandatory current profile photo that matches the ID, CPR and first aid, caregiver training, Med-Tech certification, completed background screening, and reference checks. Clinical services are outside this initial launch.
Upload privately
Caregivers submit their credentials through a signed-in application.
Verify the source
Authorized reviewers confirm documents and record screening and reference checks. Uploading a file never marks it verified.
Approve access
Incomplete reviews cannot be approved. Expired credentials or a suspension remove marketplace eligibility.
Set up payouts
Stripe payout onboarding is separate from Care Now approval. Payment setup does not replace care screening.
SHARE RESPONSIBLY
Start general. Get specific privately.
Public care requests should describe the kind of support needed without including diagnoses, insurance details, identification numbers, or other sensitive medical information.
SHARED RESPONSIBILITY
A safer marketplace takes both sides.
Protect privacy and set clear expectations.
- Keep public requests general
- Use private messages for detailed conversations
- Confirm schedule, rate, and responsibilities before care begins
Represent experience and availability honestly.
- Keep profile information current
- Only accept work you can reliably perform
- Arrive at the agreed time and share a delay estimate when needed
- Confirm arrival and completion with the client
HAVE A QUESTION?
Real support is part of the platform.
The Care Now team is available when you need help understanding the process.